🛡️ Our Commitment to Safe Travel
PANA.PH is a Philippine-based travel platform dedicated to connecting travelers with legitimate, verified tour operators, hotels and local stays across the 7,641 islands of the Philippines. We operate under strict standards aligned with the Department of Tourism (DOT) of the Republic of the Philippines.
🚨 Anti-Scam Policy & Automatic Reporting
Tourism scams damage the Philippines' reputation and harm real travelers. We have a zero-tolerance policy and an automated reporting system.
What happens when a scam is detected
- The partner's listing is immediately suspended pending investigation
- A formal report is filed with the DOT Regional Office within 24 hours
- The case is referred to the NBI Cybercrime Division for criminal investigation
- The partner's DTI/SEC registration number is flagged in our system
- Affected travelers are notified and assisted with refund claims
What counts as a reportable offense
- Misrepresentation of a property, tour, or service (photos, amenities, inclusions)
- Collecting payment and failing to deliver the booked service
- Operating without valid DOT, DTI or SEC accreditation
- Price manipulation or hidden fees not disclosed at booking
- Identity fraud or impersonation of a legitimate business
- Fake reviews submitted by operators about their own listings
How to report a problem
If you experienced a problem with a partner or listing on PANA.PH, contact us immediately. You can also report directly to:
- DOT Tourist Assistance Hotline: +63 2 8525-2000 or action@tourism.gov.ph
- NBI Cybercrime Division: nbi.gov.ph
- DTI Consumer Complaints: 1-DTI (1-384) or dti.gov.ph
- PANA.PH fraud team: fraud@pana.ph — we respond within 4 hours
Our reporting obligation
PANA.PH is legally obligated under the Consumer Act of the Philippines (RA 7394) and the E-Commerce Act (RA 8792) to report confirmed fraudulent activity to the relevant government agencies. We take this obligation seriously and cooperate fully with law enforcement.
📋 Partner Standards & Accreditation
Every business that lists on PANA.PH must meet our partner standards before their listing is approved.
Required documentation
- Tour operators: DOT Accreditation Certificate + DTI or SEC registration
- Hotels & resorts: DOT Accreditation Certificate + Mayor's Permit
- Stay hosts: DTI or SEC registration + valid government-issued ID
Ongoing compliance
Partners must keep their accreditation current. Expired accreditation results in automatic listing suspension until renewal is confirmed. We conduct random verification checks and take action on any guest complaints within 24 hours.
Partner responsibilities
- Listings must accurately represent the property, tour or service — no misleading photos or descriptions
- All inclusions, exclusions and cancellation terms must be clearly stated
- Partners must honor all confirmed bookings or arrange equivalent alternatives
- Guest reviews must be accepted without retaliation against the reviewer
- Partners consent to PANA.PH reporting any suspected fraud or non-compliance to authorities
📄 Terms of Service
Last updated: June 2026
PANA.PH ("we", "us", "the platform") is a travel marketplace operated in the Philippines. By using the platform you agree to these terms.
1. Nature of the platform
PANA.PH is a marketplace that connects travelers with verified tour operators, hotels and stay hosts. For affiliate bookings (hotels, tours via Klook, Agoda, GetYourGuide, etc.) the partner is the merchant of record and their terms apply. For local stays booked directly, the booking contract is between you and the host, with PANA.PH acting as payment intermediary.
2. Bookings & payments
For local stays, payment is processed securely via Xendit (BSP-licensed). Your card details are never stored on PANA.PH servers. For affiliate bookings you are redirected to the partner's secure checkout. Cancellation and refund terms are set by each partner and displayed before you confirm.
3. Pricing
Prices are shown in PHP (Philippine Peso) or the currency indicated. Prices may change without notice. The price confirmed at checkout is the price you pay — no hidden fees added by PANA.PH.
4. User conduct
You agree not to submit false reviews, attempt to defraud partners or fellow travelers, or use the platform for any unlawful purpose. Violations result in permanent account suspension and may be reported to authorities.
5. Intellectual property
All content on PANA.PH (text, photos, guides) is owned by PANA.PH or licensed from partners. You may not reproduce or redistribute it without written permission.
6. Limitation of liability
The platform is provided in good faith. PANA.PH is not liable for losses arising from partner service failures, travel disruptions, force majeure events, or inaccuracies in third-party data. Our total liability in any circumstance is limited to the amount you paid to PANA.PH directly (not to affiliate partners).
7. Governing law
These terms are governed by the laws of the Republic of the Philippines. Any disputes shall be resolved in the courts of Metro Manila, Philippines.
🔒 Privacy Policy
Last updated: June 2026
We collect only what we need to operate the service. We do not sell your personal data to third parties.
What we collect
- Booking data: name, email, phone, travel dates — used to process your reservation and send confirmations
- Usage data: pages visited, referral source, device type — used anonymously to improve the site
- Review data: name (or alias) and review text — published publicly after moderation
- Partner data: business name, accreditation number, contact details — held securely for compliance purposes
How we use it
- To process bookings and send confirmation emails
- To verify partner accreditation and compliance
- To investigate and report fraud to relevant authorities
- To improve the platform via anonymised analytics
Data sharing
We share your data only with: (a) the partner you booked with, to fulfil your reservation; (b) Xendit, our payment processor; (c) government authorities when legally required or when reporting fraud. We never sell your data to advertisers.
Cookies
We use essential cookies for session management and analytics cookies (anonymous) to understand traffic. No advertising or tracking cookies are set without your consent.
Data retention
Booking records are retained for 7 years as required by Philippine tax law. You may request access to or deletion of personal data by emailing hello@pana.ph. Deletion requests are processed within 30 days.
Your rights (Data Privacy Act, RA 10173)
- Right to be informed about how your data is used
- Right to access your personal data we hold
- Right to correct inaccurate data
- Right to erasure (subject to legal retention obligations)
- Right to lodge a complaint with the National Privacy Commission: privacy.gov.ph
✉️ Contact Us
Our team is based in the Philippines and responds within one business day.
Automated emails (booking confirmations, verification links) are sent from no-reply@pana.ph — please do not reply to those; use the addresses above.