How can we help?
Find quick answers below. If you cannot find what you are looking for, contact us and our team will reply by email.
Browsing and searching
How do I search for stays, flights or experiences?
Use the search panel on the home page. Pick a category (Hotels & stays, Flights or Things to do), enter your destination, dates and party size, then press Search. Results come from our Philippine-only catalog.
Can I search for destinations outside the Philippines?
No. Pana.ph is Philippine-only by design. Every stay, flight and experience is in the Philippines — from Palawan to Siargao. We do not list foreign destinations.
How do I filter results?
After searching, use the city tabs to filter by destination, and the checkboxes to filter by free cancellation, 9+ guest rating or swimming pool. The budget dropdown narrows results by maximum price.
What does the currency selector do?
The selector in the header converts sample prices between PHP, USD and EUR using fixed demo rates. All transactions are in Philippine pesos; the selector is for convenience only.
Saving and planning
How do I save an offer to My Trips?
Tap the heart icon on any offer card or the Save button in the detail view. Saved offers appear under My Trips and are stored in your browser, so they persist across visits on the same device.
Do I need an account to save trips?
No. Saved trips are stored in your browser's local storage, so you can save and revisit them without signing in. Creating an account lets you track enquiries you have sent.
Are saved trips confirmed bookings?
No. Saved trips are plans, not bookings. They help you collect ideas. To make a booking, send a trip enquiry from the offer page.
Sending enquiries
How do I send a trip enquiry?
Open any offer and fill in the enquiry form at the bottom: your name, email, number of travellers, dates and an optional note. Submit it to receive a reference number and a confirmation email.
Is sending an enquiry a booking?
No. An enquiry is a request for more information and a quote. Our team or a partner agent will contact you to finalise details. No payment is collected until a booking is confirmed.
Why was my enquiry rejected?
Enquiries are rejected for past dates, missing check-out dates (hotels), unknown offers, or when you have sent more than three enquiries from the same email in 24 hours. Check the error message for details.
Accounts
Do I need an account to browse?
No. You can browse, search and save trips without an account. An account is needed to track your sent enquiries on the account page.
What is the difference between Traveller and Host or operator accounts?
Traveller accounts can save trips and send enquiries. Host and tour operator accounts can additionally publish stays, tours and transport, show a public operator profile and manage traveller requests from the agent panel.
How do I change my password or account details?
Visit the account settings page to update your name or change your password. You need to be signed in.
About the catalog
Are the prices and ratings real?
Prices, ratings, reviews and policies are sample data for demonstration. Photos are illustrative travel imagery. Availability and final pricing require a connected travel provider.
Why are some offers marked "seeded"?
Seeded offers are part of the code catalog — they refresh on each deploy and are managed by the Pana.ph team. Agent-created offers are not seeded and persist independently.